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Below are some common troubleshooting steps you may be experiencing while using LiveWhale. If you don’t see a problem, be sure to let us know by filling out a troubleshooting form. 

Help

Need LiveWhale access? Then head to this form. Otherwise, if you have questions about the Lewis & Clark website, we want to hear from you in the form below! 

All fields marked with asterisk (*) are required.

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Use this form to request access to edit content within the Lewis & Clark website.

All fields marked with asterisk (*) are required.

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If you have a “numeric” address (e.g. lc20-0000@lclark.edu), provide that here instead of your alias address.
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The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the web development team is working on.

Report a new issue

Ongoing

Some widgets cannot load properly, including navigation menus
Reported: November 25, 2025
Some editors cannot log in
Reported: November 25, 2025
Some navigation menus get erased while being edited
Reported: October 28, 2025
Most groups cannot use Announcements blurbs.
Reported: May 6, 2025

Fixed

Some links fail that go from one LC domain to another.
Reported: September 22, 2025
Page editing is down for most users (with an FTP error displaying)
Reported: September 2, 2025
Page creation fails in the law and grad domains
Reported: July 17, 2025
Some “quote” widgets fail after the upgrade to LiveWhale 2.20
Reported: May 27, 2025
Some browsers cannot open navigation menu dropdowns. Fix: clear browser cache
Reported: February 5, 2025
Show 5 more... (110 total)